Job Customer Quality Specialist, Redditch

Are you quality-focused with a passion for driving high standards, solving complex problems, and building exceptional customer relationships? This is a fantastic opportunity to take ownership of a critical function as Customer Quality Specialist within a busy manufacturing environment as part of the Quality team.

You will be the driving force behind resolving customer concerns, managing returns, and ensuring robust quality processes across the business. You will work closely with cross-functional departments to maintain and continuously improve customer satisfaction and on top of that - its a 4 day working week!

What You'll Be Doing

- Building strong, trusted relationships with customers

- Leading investigations into quality issues from start to finish

- Driving root cause analysis and implementing effective containment and corrective actions

- Collaborating with cross-functional teams to prevent reoccurrence

- Feeding back findings to operational teams at all levels

- Maintaining Control Plans and PFMEAs

- Conducting internal audits related to customer concerns

- Managing ISIR inspections and coordinating PPAP submissions

- Maintaining master inspection documents and ISIR sample records

- Analysing quality data and reporting departmental KPIs

- Managing external audits, including ISO9001 and customer standards

- Providing technical support to customers and internal teams

- Updating and managing IMDS for new and existing products

- Leading, motivating, and mentoring the Customer Quality Team

What We're Looking For

- Experience with ISO & IATF management systems

- Leadership experience within manufacturing (automotive preferred)

- PPAP creation and management

- Strong Microsoft Office skills

- Problem-solving experience (8D or similar)

- Knowledge of SPC, capability and MSA

- Experience in system, product and process auditing

- IMDS input and updates

- Understanding engineering drawings

- Excellent communication skills

- Strong attention to detail

Desirable Extras

- Degree-level education

- Chartered Engineer or CQI membership

- Six Sigma Black Belt

- Internal Auditor qualifications (IATF 16949, ISO 14001, ISO 45001)

- NEBOSH qualification

- 5S experience

- Knowledge of REACH, RoHS and 3TG

- Supplier management & auditing experience

Personal Attributes

We're looking for someone who is:

- Analytical, inquisitive and meticulous

- Able to take ownership and drive actions through to completion

- Calm under pressure and highly organised

- A strong communicator who can influence at all levels

- Motivational and team-focused

This is a fantastic opportunity to lead a key function, shape processes, drive continuous improvement and deliver real impact both internally and for customers. If you would like to know more about this amazing oppotunity please contact Gemma at Adecco today.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.